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                 Most Popular Questions

  • Do I have to be home to receive my order?

    If you choose Same-Day or Express Delivery at checkout, you will need to be home to receive your order and provide valid government-issued photo ID which proves you are 19 years of age or older.

    In response to COVID-19, Canada Post has temporarily changed its delivery method and may take longer than usual to deliver. They will  be delivering Cbdcartstore orders to your door.

     

    • How will my order be delivered?

      Our delivery options have changed as we react to COVID-19. Once we have received your order and payment, we will process your order for shipment. Your order will be shipped to the address you provided during checkout.

      • Can I change or cancel my order after I’ve placed it?

        Orders cannot be cancelled.

        Because our team assembles your order very soon after you place it, if you notice an error right after receiving your order confirmation, you should immediately email our customer service at info@cbdcartstore.com to see if the order can be changed.

        • Will I have to show my ID when I receive my order?

          Yes. If you choose Same-Day or Express Delivery at checkout, you will need show valid government-issued photo ID which proves you are 19 years of age or older to the delivery driver.

          • Do you have vegan or gluten-free edibles?

            Regulations prohibit claims which reference special dietary requirements such as vegan or vegetarian. However, indicating possible allergens, gluten, or sulphites is a mandatory labelling requirement for all edible products. See nutritional label for a full list of ingredients.

            Shipping Update

            2:00 PM September 3, 2021

            There are currently three options for delivery:

            • Same-Day Delivery  $25
            • Standard Delivery (free shipping)
            • Express Delivery ($11) within 48 hours

             

             

            NEED TO KNOW: Same-Day, Express and Standard Delivery: Domain Express Courier 

            • Delivery drivers adhere to regional COVID-19 restrictions.
            • When submitting your order, please enter a whatsapp number (no landlines, please). We will text you order updates.
            • Expedited Delivery is only offered in areas not currently serviced by Same-Day and Express Delivery.
            • If you select the Same-Day Delivery option, your order will arrive the same day between 5 pm and 10:30 pm. The cut-off time for Same-Day Delivery is 1:30 pm.
            • If you select the Express Delivery option, your order will arrive within 2 days between 5 pm and 10:30 pm.
            • If you select the Standard Delivery option, your order will arrive within 5 days, on Tuesday or Saturday, between 2 pm and 9 pm.

            Am I eligible for Same-Day, Express or Expedited Delivery through Cbdcartstore?

            Both Same-Day and Express Delivery are currently available to select customers in Southern in Canada and USA. We are continuously working with our delivery partners to consider opportunities to expand coverage for this service to new postal codes.

            What payment methods do you accept?

            If you are not an authorized cannabis consumer, we strongly recommend you to use bitcoin as your payment method. Alternative payment methods includes cashapp, zelle and paypal.

             

            • What should I do if I have a complaint about the quality of product I purchased at an authorized retail store?

              For any complains or inquiries, please contact us through our live chat or send us an email at: info@cbdcartstore.com

               

              • Can I place an order if I’m currently outside of Canada and USA? (US/International orders)

                No. If you are not resident in Canada or USA, please do not place an order on our websites. We only deliver orders within USA and Canada.

                • Can I purchase a product online and return it to an Authorized Cannabis Store?

                  Unfortunately, no. The Cbdcartstore offers a 14-day return policy on all orders of cannabis products from Cbdcartstore in original condition within 14 days of delivery. Licensed Retailers have the ability to create their return policies at their own discretion.